Wishplace: Account Deletion & Data Removal

At Wishplace, we value your privacy and provide a simple, transparent way to manage your account and personal data. This page outlines our deletion process and what happens to your data when you choose to leave the platform.

How to Delete Your Account

You can initiate account deletion directly within the Wishplace mobile app:

Open the Wishplace app.
Navigate to your Profile tab.
Scroll to the bottom of the Profile Settings screen.
Tap on the "Eliminar Cuenta" (Delete Account) link.
Confirm your choice in the pop-up dialogue by tapping "Eliminar".

Alternatively, you may request deletion by emailing alessio@wishplace.app from your registered email address.

The Deletion Process

1. Immediate Action (Soft Delete)

AUTOMATED Once you confirm deletion in the app, your account is immediately "soft-deleted." This means:

Your user profile is disabled in our authentication system (Firebase), preventing any further login.
Your account is flagged in our database to ensure your profile, "Wishes," and data are no longer visible to any other users or third parties.

2. Permanent Removal (Hard Delete)

MANUAL REVIEW To ensure data integrity and security, the final "hard deletion" of your records is performed manually by our administrative team. During this stage, we permanently purge personal identifiers and user-generated content from active production systems, except for limited records that must be retained for a legal obligation, security, fraud prevention, an unresolved report, a dispute, or legal claims.

Data Types and Handling

What is Permanently Deleted

Following the manual hard delete, the following data is permanently removed:

Personal Identity: Name, email address, and profile photo.
User Content: All saved search preferences, property requirements, and geographic parameters.
Communications: Message history and chat logs.

What is Retained

Specific information is retained only for legal or regulatory requirements:

Financial Records: Credit-purchase and verification records are retained only for the period required by applicable accounting, tax, fraud-prevention and limitation rules. They are not used for marketing.
Anonymized Data: Aggregated, non-identifiable usage statistics may be kept for service improvement.

Timeline for Final Deletion

Access is revoked immediately. Deletion or anonymisation from active production systems is normally completed within 30 days, subject to the limited retention grounds above. Residual copies may remain in encrypted backups until overwritten under the applicable backup cycle, normally within 60 days, and are not restored except for disaster recovery. After deletion or anonymisation and backup expiry, the data cannot be recovered.